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Home ? Tech Help ? After Installation Error

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23/07/2013 15:53:31

PipisMegas
PipisMegas
Posts: 11
I have installed full version 64-bit for Windows 7 Ultimate. After I open it a window pops up and says: "An error has occurred: An attempt was made to load a program with an incorrect format. (Exception from HRESULT: 0x8007000B)". Don't know what to do, I tried re-installing it but it still happens.
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23/07/2013 16:00:15

glasgowjim
glasgowjim
Posts: 698
Hi PipisMegas, sorry to hear you are having trouble.

Could you please tell me what version of Muvizu have you installed on your PC?

Thanks,
-Jim
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23/07/2013 16:03:51

PipisMegas
PipisMegas
Posts: 11
2013.07.13.01R, Full. I think...
edited by PipisMegas on 23/07/2013
edited by PipisMegas on 23/07/2013
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23/07/2013 16:14:11

glasgowjim
glasgowjim
Posts: 698
Hi again,

Did you install the 32 or 64-bit version?

Thanks,
-Jim
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23/07/2013 16:22:54

PipisMegas
PipisMegas
Posts: 11
64 Bit Version.
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24/07/2013 09:28:14

glasgowjim
glasgowjim
Posts: 698
This is a very unusual error - although it is possible that it could be an issue with your graphics card drivers - could you please try downloading and installing the most recent version of the 64-bit drivers for your card?
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24/07/2013 19:27:41

PipisMegas
PipisMegas
Posts: 11
I have. Everything is updated.
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25/07/2013 11:50:39

glasgowjim
glasgowjim
Posts: 698
Hi again,

There is one last thing that we could try before delving into developer tools etc - could you please try doing the following:

Uninstall Muvizu
Go to C:\Programme Files
Delete the Muvizu Play folder
Run the Muvizu installer
When prompted to enter an installation directory enter a custom location, such as C:\Muvizu

That should clear all .dll files relating to Muvizu and, hopefully, resolve any conflicts.

Thanks,
-Jim
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25/07/2013 15:24:31

PipisMegas
PipisMegas
Posts: 11
There is no Muvizu folder in Programme Files directory. Although I did tried installing it in a different directory. Same thing!!! When I open it the same error pops up. wtf
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25/07/2013 15:58:31

Lev_Dynamite
Lev_Dynamite
Posts: 157
PipisMegas wrote:
There is no Muvizu folder in Programme Files directory. Although I did tried installing it in a different directory. Same thing!!! When I open it the same error pops up. wtf

If you have installed the 64-bit version of Muvizu:Play on your 64-bit PC then it will likely be in the "Program Files (x86)" folder, not the "Program Files" folder.
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25/07/2013 16:00:44

PipisMegas
PipisMegas
Posts: 11
After the un-installation Muvizu folder doesn't exist ANYWHERE.
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25/07/2013 16:11:59

glasgowjim
glasgowjim
Posts: 698
The uninstall should delete the Muvizu folder, but there are occasionally leftover files which need to be deleted manually. The fact that there was no Muvizu folder at all just means that the uninstall worked correctly.

It seems that the issue must lie with a configuration file in your Windows setup, it is possible to use the programme "Dependency Walker" to determine which .dll file is causing the issue - you can get it from the following location:

http://www.dependencywalker.com/

Make sure that you download the "For x64" version and do the following:

Extract the contents of the .zip file to your desktop
Run depends.exe
Go to File>Open
Go to your custom installation directory, then Binaries64, and double-click on Muvizu
Go to Profile>Start Profiling
Click Ok
Wait until the Muvizu error message appears - dependency walker should now know which .dll file has caused the issue
Go to File>Save As and save the log
E-mail the log, along with a brief note of the error to bugs@muvizu.com

Once you have done that our developers will be able to have a look at the log, see what is causing the error, and hopefully determine how to fix it.

Take care,
-Jim
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25/07/2013 18:30:36

PipisMegas
PipisMegas
Posts: 11
Alright, thank you for helping me. Hope this problem to be fixed as fast as it can be.
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26/07/2013 11:05:59

glasgowjim
glasgowjim
Posts: 698
Hi again,

We received your e-mail last night and it has been forwarded to our development team - hopefully they will be able to shed some light on the situation.

Take care,
-Jim
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26/07/2013 11:15:18

PipisMegas
PipisMegas
Posts: 11
Great! Thanks a lot for helping me.
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26/07/2013 16:33:49

glasgowjim
glasgowjim
Posts: 698
Hi again,

Our devs just went to have a look at it and it turns out that it wasn't Muvizu that you checked - it was a programme called CVTRES.exe, which is related to .NET.

Could you please try again, and make sure that you check the Muvizu executable in your Binaries 64 folder?

Take care,
-Jim
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26/07/2013 16:45:32

PipisMegas
PipisMegas
Posts: 11
:/ It's still the same file saving it... I think, that's the problem?? Dunno, anyway I did it again and it stills saves a file named CVTRES. At binaries 64 open the Muvizu.exe right? not DLL or something else...
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26/07/2013 17:08:05

glasgowjim
glasgowjim
Posts: 698
That is really odd, it might be worth trying a full uninstall of .NET and giving the most recent version from Microsoft's website a try:

http://www.microsoft.com/en-gb/download/details.aspx?id=17718
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26/07/2013 21:37:43

PipisMegas
PipisMegas
Posts: 11
Still the same thing >:| What to do?!?!?! I'm desperate :'(
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29/07/2013 07:48:40

glasgowjim
glasgowjim
Posts: 698
Hi again PipIsMegas,

This may be a long shot, but we have recent had users who fixed their issues by installing .NET 3.5 - which you can get here:

http://www.microsoft.com/en-gb/download/details.aspx?id=21

Fingers crossed!
-Jim
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29/07/2013 14:10:35

PipisMegas
PipisMegas
Posts: 11
:/ Uncross your fingers. Forget this issue, I won't experience muvizu :"(
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29/07/2013 14:19:01

glasgowjim
glasgowjim
Posts: 698
Sorry that we couldn't get it to work - if we ever figure out a cause we will post it here.

Likewise, if you manage to get Muvizu working please let us know how - so that we can help out other users who are in the same situation.
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17/08/2013 22:54:15

kati3ish
kati3ish
Posts: 2
I have the same problem, i have downloaded it and uninstalled it 7 times. what shall i do? dunno
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18/08/2013 01:21:42

urbanlamb
urbanlamb
(Account inactive)
Posts: 1796
Did you try thoroughly cleaning out your registry and looking for any stray files etc? Muvizu doesnt always clean up after itself. This may do nothing but if your willing to try again try to clean out your pc well before trying again. I have gotten most of these errors at one time or another but always found that if i removed all traces of the software including looking for any folders or files it left behind and installing it as simply as possible it usually works. The other thing i found was sometimes the video joiner doesn't shut down properly even though I never use it sometimes it just decides to run all by itself so maybe make sure that is not just sponteneously running and interfering with something muvizuish.

If that doesn't work send a note to bugs@muvizu.com with your pc info dxdiag.exe file and a screenshot of the error. It might not help right now but perhaps they will find a pattern in the submissions over time as some bugs are pretty hard to figure out.
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20/08/2013 14:25:36

bigwallyMuvizu mogulExperimental user
bigwally
Posts: 400
You may want to look at this...

http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx
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20/08/2013 14:27:17

bigwallyMuvizu mogulExperimental user
bigwally
Posts: 400
...and here:

http://answers.yahoo.com/question/index;_ylt=Au3x8w2qRWEOtV9u7CuqA9IjzKIX;_ylv=3?qid=20130425001337AAd9XNT
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20/08/2013 22:28:06

kati3ish
kati3ish
Posts: 2
Thank you for you ideas/help but i think im just going to have to leave it and look for another animation software
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22/08/2013 14:58:11

bigwallyMuvizu mogulExperimental user
bigwally
Posts: 400
Give them the answer that works and they leave. Isn't that something.
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Home ? Tech Help ? After Installation Error