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21/08/2012 19:37:16

sammysmapleleafs
sammysmapleleafs
Posts: 1
So I really wanted to use Muvizu for a show me and my friend was going to do. The first time I downloaded it (32 bit for Windows Vista New Version) it had an error message: An error has occurred: Unable to load DLL 'UE3Engine.dll': The specified module could not be found (Exception from HRESULT: 0x8007007E) Please help me! I really want to use this program. I also tried re downloading it but that didn't work either. It did the same thing. Oh, and the Microsoft NX or whatever thingy I got too that's not the problem. Please help I would be so thankful!
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21/08/2012 19:50:44

bigwallyMuvizu mogulExperimental user
bigwally
Posts: 400
Not sure if it will help, but here's a link to an older post that might help you...
http://www.muvizu.com/forum/topic1595-problems-installing.aspx
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23/08/2012 14:11:32

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609
Hi sammysmapleleafs

Could you send us your dx diag settings? bugs@muvizu.com

This will let us know the specifications of your computer and also can you send us a screen shot of the error message?
This info will help us, help you.

1. Click the start menu.
2. In the search box type dxdiag and hit enter (or click ok).
3. Wait until the processing bar runs to completion.
4. Click the save information button.
5. Attach the file with all the information to an email reply to us.

More info on DX Diag is available here http://technet.microsoft.com/en-us/library/cc938991.aspx

--
Direct, don't animate!
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23/08/2012 14:16:30

JamieMuvizu staff
Jamie
(Account inactive)
Posts: 609
Bigwally is probably right as well. It may well be a problem with your direct x install. If you send us your details that'd be great but I would also try uninstalling Muvizu. Go to the location you had it install in, the default is C:\program files\muvizu or c:\program files (x86)\muvizu if you install the 32bit version on a 64bit version of windows and make sure that the muvizu folder is deleted.

When you go to install Muvizu make sure that you install the 3 support packages that are Direct X, .Net and the c++ redist package.

I hope all this helps you get Muvizu working!

--
Direct, don't animate!
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