Troubleshooting - Fatal Error Running Muvizu:Play

If you have experienced a fatal error when running Muvizu:Play, try the following steps:

  1. Open C:\Program Files\Muvizu Play\MuvizuGame\Config
  2. Open the file "DefaultEngine.ini"
  3. Use the find option in notepad (CTRL-F) and find "AllowD3D11="
  4. Change True to False

Alternatively, you can update the shortcut to force DX9 mode:

  1. Right click on desktop icon
  2. Select Properties
  3. Edit "Target" Command Line
  4. At end on line just add -dx9, you may need to put quotes around the path and filename first.
  5. Click save then Ok button

SAMPLE: "C:\Program Files\Muvizu Play\Binaries64\Muvizu.exe" -dx9