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Home ? Feedback ? A question about Muvizu chat vs using the forum

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17/07/2016 16:11:48

Rocque
Rocque
Posts: 359
Since I have been here I see the same sort of questions in Muvizu chat that I asked during my first few weeks here. I guess we ask them there because we would like an immediate answer since we are anxious to get started. However, it seems like there should be a better way to help people who post in chat and get them directed into the forum.

Maybe there should be a Forum area titled: New to Muvizu, or Forgotten Something. It could be an ongoing FAQ by those who use the current editions of Muvizu. I have learned a lot more from the forums then from anywhere else. Perhaps there is already an area like this and I have forgotten something.

It would be nice as a new user to be directed to a part of the forum instead of the chat area where no one sees the answers given, or if someone has already helped the person.
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17/07/2016 16:35:00

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2221
I think the wiki would be a better place for this, but it would need some advertising so new users know where to look. (I might start asking around to see if that's possible)
Good idea though Rocque!
Unfortunately new users can't post on the forum themselves because of the spam filter in place, and the chat is not brilliantly named since it's not really instant.

The official FAQ page looks like it's more focused on licencing than beginner questions: http://www.muvizu.com/FAQ

I'll set up a page on the wiki and report back with the link.
edited by MrDrWho13 on 17/07/2016
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17/07/2016 16:56:50

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2221
Here's the page: http://www.muvizu.com/Wiki/wiki/175
I'll add a few more questions and then it would help if you could suggest some regular ones that I've missed. (Or just add them on that page)
edited by MrDrWho13 on 17/07/2016
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17/07/2016 18:13:47

ziggy72Muvizu mogulExperimental user
ziggy72
Posts: 1988
MrDrWho13 wrote:
Here's the page: http://www.muvizu.com/Wiki/wiki/175
I'll add a few more questions and then it would help if you could suggest some regular ones that I've missed. (Or just add them on that page)
edited by MrDrWho13 on 17/07/2016

Run as Admin.

And, also, what is meant by the Clipboard. That seems to fox people all the time.
edited by ziggy72 on 17/07/2016
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17/07/2016 18:53:49

urbanlamb
urbanlamb
(Account inactive)
Posts: 1796
in theory the forum is more for questions and info the chat is just for well chatting really.

If you have any info that is important that is asked often yeah put it in the wiki. I am not a wiki fan but have been known to use one now and then.
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17/07/2016 22:06:18

Rocque
Rocque
Posts: 359
I think the wiki will really help people to get started. Especially with the link that MDW13 added on the beginner FAQ page. Perhaps there should be information that we always see and I experienced about what happens after you upgrade to +, and how you usually end up contacting support for help. Then there is the step where we have too many log in to our + attempts and the whole thing stops working.

I am sorry for the less than technical explanations about problems experienced. The support is awesome on the site, but due to different time zones does require a bit of patience. However it is always worth the wait or getting up extra early or staying up late to get the needed help. Maybe let the newer user know about the time zone for help.

When I think of more or see more I will be back. Thanks everyone for your response to my question.
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17/07/2016 22:15:58

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2221
Yeah I was planning to put a bit more focus on the activation when I get to it since that's where most people in the chat appear to be having problems. Thanks for the tips guys, I'll add them tomorrow if I find time!
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19/07/2016 09:50:37

Tangledbliss
Tangledbliss
Posts: 66
Muvizu enthusiasts longstanding or new, might also be interested in joining our (independent and unofficial) Facebook group Zuchat. https://www.facebook.com/groups/zuchat/
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19/07/2016 12:44:52

PatMarrNCMuvizu mogul
PatMarrNC
Posts: 1742
Tangledbliss wrote:
Muvizu enthusiasts longstanding or new, might also be interested in joining our (independent and unofficial) Facebook group Zuchat. https://www.facebook.com/groups/zuchat/


thanks for posting the link.. I've searched for this group by name and couldn't find it until now!
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Home ? Feedback ? A question about Muvizu chat vs using the forum