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Home ? Characters ? Some appearance options remained locked

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11/01/2016 22:47:01

BrianDunning
BrianDunning
Posts: 17
I have one character whose edit options offer Costume > Labcoat, but there is a padlock icon over it. I click on it and the "Purchase Content" options are:
"Buy" - which takes me to the website where it says "You have previously purchased this product from us. Thank you."
"Activate" - which goes through the Activating process and says "Congratulations!" and then I can Close.
But the padlock icon still remains -- I can't find any way to get past it and use the labcoat.
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12/01/2016 22:17:20

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2221
BrianDunning wrote:
I have one character whose edit options offer Costume > Labcoat, but there is a padlock icon over it. I click on it and the "Purchase Content" options are:
"Buy" - which takes me to the website where it says "You have previously purchased this product from us. Thank you."
"Activate" - which goes through the Activating process and says "Congratulations!" and then I can Close.
But the padlock icon still remains -- I can't find any way to get past it and use the labcoat.

Make sure you've purchased this content pack: http://www.muvizu.com/Pack/13/Chemistry-pack
If you have, and going to File-->licence manager-->activate doesn't fix the problem, contact support: http://www.muvizu.com/Support
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Home ? Characters ? Some appearance options remained locked