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Home ? Tech Help ? Intel HD Graphics Driver issue

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09/01/2016 15:06:21

35litretheatre
35litretheatre
Posts: 33
Please help!

I have recently had a windows update and now Muvizu keeps crashing, saying that the Intel HD Graphics Driver has stopped working and recovered, but the same thing happens every time about 20 secs into using Muvizu. I have tried updating the Intel Driver and it says that my current version is up to date.

Any suggestions?

Ta







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09/01/2016 18:39:50

ziggy72Muvizu mogulExperimental user
ziggy72
Posts: 1988
Since your video card is an onboard one, it's likely the amount of system RAM allocated to it isn't enough (since the update changed something). Try giving it more RAM in the BIOS settings - I'm guessing it's a laptop, and you'll have to press Delete or F2 to get into the BIOS settings when the machine boots up (right at the start).
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09/01/2016 21:03:00

35litretheatre
35litretheatre
Posts: 33
Thanks, Ziggy, I'll give this a whirl.
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09/01/2016 23:53:38

35litretheatre
35litretheatre
Posts: 33
Gah! It won't let me. I did manage to access it, but no option to give it more RAM.

I think the windows update just totally befuddled my lappy - the whole thing just crashed and I've had to restore.

Thanks for trying
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10/01/2016 11:01:18

35litretheatre
35litretheatre
Posts: 33
I think I've tried everything now - cleaning, SDK download, system restore (again) - and still every time I open Muvizu it crashes the Intel graphic. So I'm thinking maybe start again. If I unistall Muvizu can I reinstall it from the same licence key? Or am I doomed to a life without Muvizu?
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10/01/2016 12:26:05

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2221
35litretheatre wrote:
I think I've tried everything now - cleaning, SDK download, system restore (again) - and still every time I open Muvizu it crashes the Intel graphic. So I'm thinking maybe start again. If I unistall Muvizu can I reinstall it from the same licence key? Or am I doomed to a life without Muvizu?

The licence key can be used again. If you hit the maximum activation limit, then you can just ask support for an extension.
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10/01/2016 13:43:04

35litretheatre
35litretheatre
Posts: 33
That's brilliant, thanks for your help.
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