Messages in this topic - RSS

Home ? Tech Help ? Trying to upgrade getting error

the topic is closed
26/01/2014 02:46:55

Ericksone
Ericksone
Posts: 20
Purchased upgrade license because of the great deal but it is saying error every time I click upgrade. The license # is already there but it is giving me error code WO? Any help is greatly appreciated.
Thanks,
Ed
permalink
26/01/2014 02:59:27

primaveranz
primaveranz
Posts: 524
Have you tried closing Muvizu and re-opening it?
permalink
26/01/2014 03:07:07

Ericksone
Ericksone
Posts: 20
Thanks for the reply, I did that and it kept giving me the error. I downloaded and installed it again and now it is saying that the license has already been used... hopefully it worked, I will post update shortly...
permalink
26/01/2014 03:11:06

Ericksone
Ericksone
Posts: 20
Think I screwed myself... it is still saying the license has been used maximum times. I am going to email support... thanks for the help though!
permalink
26/01/2014 03:13:31

primaveranz
primaveranz
Posts: 524
Sorry that's a bummer, especially being the weekend in the UK you'll probably have to wait at least 24 hrs
permalink
26/01/2014 03:13:33

urbanlamb
urbanlamb
(Account inactive)
Posts: 1796
eh yeah there is a limit on the tries but they can reset it or give you a new code just send them a ticket via the site here they answer pretty quickly but its saturday so you might need to wait till monday morning (UK time)

T hey recommend opening a ticket as sometimes the email gets lost in spam filters etc.
http://muvizu.com/Support
permalink
26/01/2014 03:20:56

Ericksone
Ericksone
Posts: 20
Thanks to both of you! Email and ticket submitted. Maybe I will get lucky and one of the techs will decide they want to open their email on a beautiful UK Sunday I know wishful thinking... but it could happen....
permalink
26/01/2014 03:27:55

primaveranz
primaveranz
Posts: 524
Ericksone wrote:
Maybe I will get lucky and one of the techs will decide they want to open their email on a beautiful UK Sunday


Yeah, well it is forecast to get up to 6C today in Glasgow, so you never know your luck
permalink
26/01/2014 03:31:20

Ericksone
Ericksone
Posts: 20
primaveranz wrote:
Ericksone wrote:
Maybe I will get lucky and one of the techs will decide they want to open their email on a beautiful UK Sunday


Yeah, well it is forecast to get up to 6C today in Glasgow, so you never know your luck





Froot
permalink
28/05/2014 23:36:44

video567
video567
Posts: 97
i am having the same problem , did they fix it for you?
permalink
29/05/2014 21:10:33

MrDrWho13Muvizu mogulExperimental user
MrDrWho13
Posts: 2221
Try sending in a support ticket: http://www.muvizu.com/Support
permalink
the topic is closed

Home ? Tech Help ? Trying to upgrade getting error